E-commerce
Chargeback responder
Builds the evidence for each Shopify chargeback from the order, tracking and messages, for your OK.
Rare
For e-commerce brands
Customer support rep
Answers order status and product questions in Gorgias from Shopify and ShipStation, in your voice.
- Gorgias
- Shopify
- ShipStation
A replay with a made-up business and made-up data, so you can see each step.
How he does it
7 steps, the same way every time, and one place where he asks you first.
- StartsEvery hour
- 1Read new tickets in GorgiasGorgias
- 2Look up each order in ShopifyShopify
- 3Get the latest tracking from ShipStationShipStation
- 4Draft replies from your policies and past answers
- 5Ask you first on anything past a tracking updateHe asks you first
- 6Send the replies in Gorgias and tag each ticketGorgias
- 7Text you what customers keep asking about
- What you getOrder questions answered in your voice, and only the tickets that need you sent your way.
This is how he starts. On your call, our engineer shapes every step around how you work: your tools, your rules, your words.
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