Damage and refund desk

How he does it

7 steps, the same way every time, and one place where he asks you first.

1. StartsWhen damage or a refund ask comes in
2. 1Read the cleaner's report and photos for the stayHostaway
3. 2Pull the booking, the guest's messages and your policyAirbnb
4. 3Gather the photos and receipts in one folderGoogle Drive
5. 4Write up the case and the amount to claim or refund
6. 5Ask you first before any claim or refund goes inHe asks you first
7. 6File it in Airbnb's Resolution CenterAirbnb
8. 7Text you the guest's answer and how it ends
9. What you getEvery damage and refund case written up with photos and your policy, and nothing filed without your yes.

This is how he starts. On your call, our engineer shapes every step around how you work: your tools, your rules, your words.