Tech startups
Bug report triager
Turns bug reports in Zendesk into Linear issues with steps to reproduce, and tells the customer it is logged.
Rare
For tech startups and software companies
Support inbox rep
Answers customer questions in Intercom from your help docs, and passes bugs and billing to the right people.
- Intercom
- Notion
- Slack
A replay with a made-up business and made-up data, so you can see each step.
How he does it
7 steps, the same way every time, and one place where he asks you first.
- StartsEvery 30 minutes
- 1Read new conversations in your Intercom inboxIntercom
- 2Find the answer in your help center and Notion docsNotion
- 3Draft a reply in your voice with the right article
- 4Ask you first before sending the repliesHe asks you first
- 5Send them in Intercom and tag each conversationIntercom
- 6Post bugs and billing asks in the right Slack channelSlack
- 7Text you the questions your docs do not answer yet
- What you getCustomer questions answered from your own docs in your voice, and a list of what your help center is missing.
This is how he starts. On your call, our engineer shapes every step around how you work: your tools, your rules, your words.
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Weekly metrics reporter
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Release notes writer
Writes release notes from last week's merged pull requests and drafts the LinkedIn and X posts.