E-commerce
Customer support rep
Answers order status and product questions in Gorgias from Shopify and ShipStation, in your voice.
Rare
For e-commerce brands
Wholesale inquiry rep
Answers stores that ask about wholesale with your line sheet and terms, and follows up until they decide.
- Gmail
- HubSpot
- Google Drive
- Any website
A replay with a made-up business and made-up data, so you can see each step.
How he does it
7 steps, the same way every time, and one place where he asks you first.
- StartsWhen a wholesale inquiry comes in
- 1Read the inquiry and note the store's name and cityGmail
- 2Look at their shop and website to see what they carryAny website
- 3Draft a reply with your line sheet and wholesale termsGoogle Drive
- 4Ask you first before the reply and follow-ups go outHe asks you first
- 5Send it and log the store as a deal in HubSpotHubSpot
- 6Follow up after 5 and 12 days if they go quietGmail
- 7Text you when a store is ready to place an order
- What you getEvery wholesale inquiry answered with your line sheet and followed up, with each store tracked in HubSpot.
This is how he starts. On your call, our engineer shapes every step around how you work: your tools, your rules, your words.
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