Returns desk

Handles return requests by your policy, from label to refund, and asks you before any money goes back.

A replay with a made-up business and made-up data, so you can see each step.

How he does it

7 steps, the same way every time, and one place where he asks you first.

StartsWhen a return request comes in
1Read the return request in GorgiasGorgias
2Check the order and item against your return policyShopify
3Ask you first before the label and refundHe asks you first
4Make the return label in ShipStationShipStation
5Send the reply and label in GorgiasGorgias
6Refund or exchange in Shopify once it is backShopify
7Text you the week's returns and the top reasons
What you getEvery return handled by your policy from request to refund, with no money going back without your yes.

This is how he starts. On your call, our engineer shapes every step around how you work: your tools, your rules, your words.

E-commerce

Answers stores that ask about wholesale with your line sheet and terms, and follows up until they decide.

E-commerce

Answers order status and product questions in Gorgias from Shopify and ShipStation, in your voice.

E-commerce

Builds the evidence for each Shopify chargeback from the order, tracking and messages, for your OK.

CommonWatch

E-commerce

Makes sure every buyer gets your review request, with no discount for it, and answers new reviews.